GDPR/Privacy Policy
Floormart Ltd is committed to protecting and respecting your privacy. We aim to comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains:
- What personal data we collect
- How and why we use your information
- Who we may share your data with
- How your information is stored and protected
- Your rights regarding your personal data
Information We Collect
We may collect personal information when you contact us by phone, email, through our website, or when placing an order. This may include:
- Name and title
- Company name
- Billing and delivery addresses
- Email addresses
- Telephone and mobile numbers
- Order and account information
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Arrange deliveries and sample requests
- Respond to enquiries and provide customer support
- Provide information relating to our products and services
- Carry out billing and account administration
- Open and manage customer accounts
- Comply with legal and regulatory obligations
We will only use your information where we have a legitimate business reason to do so, where it is necessary to fulfil a contract, or where required by law.
Sharing Your Information
Floormart Ltd will only share personal data where necessary for business operations or where legally required. This may include:
- Delivery couriers and logistics providers
- Manufacturers sending samples directly to customers
- Payment providers and account services
- Regulatory or legal authorities where required
We do not sell or distribute your personal information to third parties for marketing purposes.
Data Storage & Security
Whether stored electronically or in paper format, we take reasonable steps to ensure your information remains secure and accessible only to authorised individuals with a legitimate business need.
Your data is stored within the European Economic Area (EEA) and will not be transferred outside of the EEA unless appropriate safeguards are in place or your consent has been obtained.
We retain personal data only for as long as necessary for operational, legal, or regulatory purposes. Secure disposal procedures are in place for both electronic and physical records.
Your Rights
Under UK GDPR, you have the right to:
- Be informed about how your data is used
- Request access to your personal data
- Request correction of inaccurate information
- Request erasure of your data in certain circumstances
- Restrict or object to the processing of your data where applicable
Floormart Ltd will respond to valid data requests without undue delay and within one month where required by law.
Data Breaches
If you would like to access, update, or amend your personal information, please contact us directly.
In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, Floormart Ltd will notify the Information Commissioner’s Office (ICO) within the required legal timeframe. Where necessary, affected individuals will also be informed.
