For the majority of our products the carriage is worked out during checkout. This can be checked in your shopping basket by entering your postcode. You will see a section in blue called “Estimate Shipping & Tax”. Simply click this and add your postcode and then click “Estimate Shipping & Tax”, the price shown is what you pay.
Some items are carriage included for ease on some smaller items. However if you are buying multiple small items you would get
over charged in which case we would ask you to call us with you order and we can recalculate the carriage charge to be fair. You can contact us on 0116 204 2515.
Why do we charge carriage?
Unlike some sites we don’t include carriage in everything and claim that it is free! As far as we know there is no carrier that will deliver goods for free. We charge what we get charged by our selected carriers. Flooring is a very heavy product and this would explain in some cases a larger than expected delivery charge. We prefer not to include the cost of carriage in with the flooring so that you can see what you are paying for and can make a fair comparison on price.
Which couriers do you use?
We use Royal mail for some small and low weight parcels. Interlink, APC and TNT for larger items dependent on length or whether the item contains liquids. For palleted consignments we use Premier Logistics.
What if I’m not home when the delivery arrives?
The carrier will take the parcel back to the depot and attempt delivery again the next day. This will happen up to 2 times. Sometimes they may leave a card asking you to contact them to arrange a re delivery. If all attempts fail the goods will be returned to us and there may be a redelivery charge to you. It is best to be in when the delivery is due or have the delivery sent to another address such as a work place etc.
Can goods be left on the property?
Yes but you will need to leave a signed letter for the carrier somewhere giving them authorisation to leave the goods without a signature. However we will no longer be responsible for the goods. We will not be able to uphold any claims for damage or loss of goods.
Why do you need my phone number?
The only reason is if our carrier needs to contact you for delivery purposes, your number will not be used by us or passed onto anyone else. Your data will remain private and protected.
Goods will need to be checked before signing for them
All goods must be inspected when they arrive. Check them for damage and missing parts. We will not be able to up hold any claims made after.
Failed deliveries & delivery issues
We always dispatch goods timely and accurately. If a delivery fails we will not be held responsible for any issues arising from that. Once the parcel is with the carrier it is there responsibility to deliver it you. We will of course do what we can if any issues should arise during the delivery process.
What if I need to change my delivery address or details?
We would ask that you call us as soon as possible or reply to your order confirmation. This way we can stop you order and get the delivery address changed before it leaves our warehouse.