How Are Deliveries Made?
Smaller orders, including tools, cleaners, adhesives, and accessories, are usually delivered via DX Parcel or Royal Mail. Once your order has been dispatched, tracking information and delivery updates will be sent directly by the courier via text message and/or email using the contact details provided on your order.
Larger or heavier orders, including flooring rolls and pallet deliveries, are typically delivered via DX Freight or Translink. The courier used will depend on the size, weight, and type of products ordered, as well as your delivery location.
Please note that pallet and large-item deliveries may arrive on large delivery vehicles, including artic lorries, so suitable access to the delivery address is important. In some cases, a commercial address may be required to ensure delivery can be completed safely and successfully.
Someone must be available at the delivery address to receive and inspect the goods. Missed or refused deliveries may result in the delivery being rescheduled and additional delivery charges being applied.
While we are unable to guarantee specific delivery times, estimated delivery windows may be available on the day of delivery depending on the courier handling your order.
If you require any assistance tracking your order or checking delivery information, please contact our team and we will be happy to help where possible.
Can I Collect My Order?
Yes, all orders can be collected from our warehouse and Trade Counter in Leicester.
To arrange a collection, please contact our team by phone or email before travelling to ensure your order is available and ready for collection.
Please note that some products may need to be specially ordered into our depot prior to collection. Once all goods have arrived and your order has been prepared, a member of staff will contact you to confirm that your order is ready for collection.
When collecting your order, please ensure you have your order number available, as this may be required by our team upon collection.
Collection Address:
Unit 1
7 Craven Street
Leicester
LE1 4BX
How Much Will Delivery Cost?
Delivery costs are automatically calculated at checkout based on the size, weight, and quantity of the products ordered, along with the delivery location.
To view your delivery charge, add your required items to the basket, enter your delivery details, and click “Estimate Shipping”.
Free Shipping
Free delivery is available on orders over £500 excluding VAT.
Please note, free delivery exemptions apply to selected geographical locations, orders containing floorcoverings wider than 4 metres, and excessively heavy consignments. Deliveries outside of mainland UK may also be excluded from free shipping.
The following postcode areas are exempt from free delivery:
AB31–AB38, AB40–AB56, BT, HS, IM, IV1–IV28, IV30–IV32, IV36–IV49, IV51–IV56, IV63, KA27–KA28, KW1–KW17, PA20–PA38, PA41–PA49, PA60–PA78, PH4–PH44, PH49–PH50, and all Channel Islands.
If your order falls within one of these exemptions, and free delivery cannot be applied, a member of our team will contact you to arrange any additional delivery payment before dispatch.
Do You Deliver Outside Of The UK?
We do not generally offer delivery outside of the UK.
If you require delivery outside of the UK, please contact our sales team at sales@floormart.co.uk and a member of staff will be happy to advise further.
When Can I Expect My Order To Be Delivered?
Deliveries are made Monday to Friday, and we aim to deliver most orders within 2-3 working days.
If you require delivery on a later date or a specific day, please include this within the notes section at checkout and our team will do their best to accommodate your request.
Please note that some products may have longer lead times, which should be found on the product page. If this applies to your order, a member of our team will contact you with an updated estimated delivery date.
We strongly recommend waiting until your goods have been delivered before arranging any fitting or third-party works, as all delivery dates provided are estimates and cannot be guaranteed.
Do You Deliver On Bank Holidays?
Deliveries are not made on Bank Holidays, and we are closed during these periods, including over the Christmas shutdown.
Where possible, we will aim to dispatch and complete deliveries before these closures. However, orders placed during Bank Holidays or the Christmas period, or ongoing orders during these times, may experience extended lead times until normal operations resume.
Failed Deliveries & Delivery Issues
If you experience any issues with your delivery, please contact our team at sales@floormart.co.uk with your order number and details of the issue. A member of staff will investigate and respond as soon as possible.
Delivery updates and tracking information are sent once your order has been dispatched from our warehouse. Depending on the size and type of goods ordered, deliveries may be made via DX Parcel, DX Freight, Royal Mail, Translink, or another suitable courier network. Please follow any tracking instructions provided by the courier.
For larger deliveries requiring a signature, if delivery is missed, re-delivery will usually be attempted on the next working day or a member of staff will contact you to rearrange delivery. Please note that additional delivery or redelivery charges may apply in these circumstances.
We strongly recommend that all goods are inspected upon delivery. Any missing, incorrect, or damaged items should be reported to sales@floormart.co.uk as soon as possible following receipt of the goods.
