Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 2018 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

§ excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
§ excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

In accordance with applicable privacy regulations, please note that all calls are subject to recording and monitoring to ensure service quality, facilitate staff training, and maintain an accurate record of transactions.

Payment

Cash, all major credit/debit cards, or BACS/bank transfer are acceptable methods of payment. Our Terms are payment in full unless otherwise agreed in writing by the Company.

Orders will not be processed, reserved, cut, specially ordered, dispatched or released until cleared payment has been received, unless the customer has an approved trade credit account or unless we have expressly agreed alternative payment terms in writing.

All goods remain the property of the Company until paid for in full.

Risk in the goods may pass in accordance with delivery and carrier arrangements, but legal ownership of the goods remains with Floormart Ltd until all sums due in respect of those goods, and any other outstanding sums owed to the Company where applicable, have been received in cleared funds. Until ownership passes, the customer must keep the goods identifiable, properly stored, protected, insured and free from damage, misuse or unauthorised disposal.

Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England base rate on the outstanding balance until such time as the balance is paid in full and final settlement.

Where the customer is acting in the course of business, the Company reserves the right to claim interest, fixed compensation and reasonable debt recovery costs under the Late Payment of Commercial Debts legislation, where applicable, in addition to any contractual interest stated in these Terms.

We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3,000. In such circumstances, you shall be liable for any and all additional administrative, legal, collection, tracing, enforcement and/or court costs incurred in recovering the outstanding sums.

Where the outstanding balance exceeds £3,000, or where another legal route is more appropriate, we reserve the right to pursue recovery through any lawful debt recovery or court procedure available to us.
Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash, card, BACS or cleared-funds transactions only. Consequently, all bookings, orders, services, transactions and agreements entered into may cease with immediate effect until such time as any and all outstanding monies are recovered in full.

We reserve the right to cancel, suspend, delay or refuse any order where payment is not received, payment is reversed, a chargeback is raised, payment appears fraudulent, payment details cannot be verified, credit limits are exceeded, account terms are breached, or previous sums remain unpaid. Customers must not make unjustified chargebacks or payment reversals where goods have been supplied or services have been performed in accordance with the contract.

All prices are stated in pounds sterling unless otherwise indicated. Prices may include or exclude
VAT depending on how they are displayed on the website or quotation. Any applicable VAT, delivery charges, surcharges, pallet charges, manufacturer charges, restocking fees, special order charges or other costs will be shown or confirmed where reasonably possible before the order is completed.

We reserve the right to correct obvious pricing, product, stock, calculation or typographical errors before accepting or fulfilling an order. An automated order acknowledgement does not necessarily mean that an order has been accepted. A contract is formed only when we expressly accept the order, confirm the order, take payment and/or dispatch the goods, depending on the circumstances of the transaction.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market.

Product availability is subject to stock levels, supplier availability, manufacturer production, transport arrangements and any applicable restrictions. Website stock information, lead times, delivery estimates and product availability are provided in good faith but may not always guaranteed. We reserve the right to withdraw, discontinue, substitute, delay or cancel products where they are unavailable, incorrectly listed, incorrectly priced, no longer manufactured, damaged, unsuitable for dispatch, or otherwise unavailable from suppliers.

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site.

You are also responsible for evaluating the suitability of any product, accessory, adhesive, screed, damp proof membrane, underlay, tool, trim, cleaner, sealant, floor covering or other item purchased from us for your intended purpose, site conditions, subfloor, installation method, traffic level, cleaning regime, environmental conditions, manufacturer requirements and regulatory obligations.
Redistribution or republication of any part of this site or its content is prohibited, including by framing or other similar means, without the express written consent of the Company.
The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of our ability.

We do not guarantee that the website will be secure, uninterrupted, compatible with all devices or browsers, free from bugs, viruses or harmful material, or available at all times. We may suspend, restrict, update, repair, maintain, replace or withdraw all or part of the website at any time without notice.

By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused, arising from your misuse of the website, breach of these Terms, unlawful conduct, infringement of intellectual property rights, fraudulent activity, unauthorised access, misuse of account facilities, or any claim brought by a third party as a result of your actions or omissions.

This indemnity applies to the fullest extent permitted by law and does not reduce any rights that consumers may have under applicable legislation.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 4374431, registered office 26 Fosse Road Central.Leicester.LE3 5PR.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our productsyou consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company. to contact us by phone call 0116 204 2515

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

Price Match Service

At Floormart, we are committed to offering our customers the best value for their flooring purchases. Our Price Match Service ensures that if you find an identical product at a lower price from a qualifying competitor, we will match or beat that price, subject to the following terms and conditions:

1. Eligibility for Price Matching

To qualify for a price match, the following conditions must be met:

The competing price must be from a reputable UK-based retailer that has an active online website. Auction sites and marketplaces (such as eBay, Amazon, or third-party resellers) are not eligible.
The product must be identical in brand, model, specification, and/or pack size.
The product must be in stock and available for immediate purchase from the competitor at the time of the price match request.
The product must be listed on our website as available for price match. If a route to the price match form is not available on a product, then it is not eligible to be price matched.

2. How to Request a Price Match

Customers can request a price match by getting in touch with us via phone or email and providing us with the relevant details for us to properly assess the request. All relevant details are as follows:

Personal Details
- First & Last Name
- Phone Number
- Email Address
- Product Details
  - Product Title
  - Link to Product on Competitor Website
  - Link to Product on Our Website
  - Quantity Required

3. Exclusions

Our Price Match Promise does not apply to:

Clearance, liquidation, closeout sales or any items that cause us to sell at a loss.
Auction sites and marketplaces, such as eBay, Amazon, or third-party resellers.
Prices based on promotions such as “buy one get one free,” bundle discounts, or membership-exclusive deals.
Prices that include additional services such as installation or delivery that differ from our standard pricing structure.
Errors in competitor pricing due to misprints or obvious mistakes.

Delivery Conditions

Once a parcel has left our warehouse, it becomes the responsibility of the courier used to ship that order. In case of any issues with delivery, we will of course do our utmost to ensure the delivery happens as scheduled. In the case of delivery failure or delivery issues, we are not responsible for the acts, omissions, delays, route changes, scanning errors, handling failures, attempted delivery failures or operational issues of third-party carriers, although we will assist where reasonably possible.

Delivery dates and delivery times are estimates only unless expressly confirmed by us in writing as guaranteed. We shall not be liable for reasonable delays caused by couriers, manufacturers, suppliers, stock shortages, warehouse disruption, incorrect delivery information, access restrictions, weather, traffic, strikes, vehicle breakdown, failed contact, force majeure events or circumstances beyond our reasonable control.
However, we will arrange replacements etc. where appropriate, subject to investigation, product availability, carrier confirmation, evidence of loss or damage, and the customer complying with these Delivery Conditions.

We will not tolerate any threats, threatening behaviour, harassment, abuse, discrimination, intimidation, aggressive conduct, offensive language, bad language towards our staff. In such cases, we reserve the right to end communications with you, restrict communication to writing, cancel orders where lawful, refuse future orders, suspend accounts, report unlawful conduct, or take such other action as may be appropriate.
Any damages must be marked on the courier’s delivery notes and must be reported to us upon delivery.
Customers must inspect all deliveries immediately upon receipt and before signing wherever possible; where goods are damaged, missing, visibly opened, crushed, wet, torn, incomplete or otherwise appear compromised, this must be recorded clearly on the courier’s delivery note or electronic handheld device at the time of delivery. Signing as “unchecked” may not be sufficient where damage is visible. Photographs of the packaging, pallet, label, product damage and delivery condition should be taken immediately and provided to us as soon as possible.

Please be advised, after using or fitting your floorcoverings, you are no longer covered under the 2015 Consumer Rights Act in respect of damage that should reasonably have been identified before fitting, and Floormart Ltd will no longer be able to assist with any replacements or compensation for damages after this has been done where the goods have been accepted, altered, cut, fitted, installed or used and the issue would reasonably have been apparent beforehand. Because of this, we insist deliveries are checked right away and before fitting so we can amend any issues.

For legal accuracy, this does not remove any statutory rights consumers may have in respect of faulty goods, hidden defects or rights that cannot lawfully be excluded. However, customers must not install, cut, use, adhere, weld, trim, modify or otherwise incorporate goods into a project where damage, defect, shortage, incorrect supply, colour issue, batch issue or other problem is or should reasonably be apparent before installation. Installation or use may be treated as acceptance of the goods where the issue was visible or reasonably discoverable before fitting.

Any refused or missed deliveries that require a second delivery attempt will require a payment for redelivery. This cost is subject to the carrier and size of the order.
If delivery is missed on large orders where a signature is required, delivery will be made the next working day or a member of staff will be in contact to reschedule delivery. In this event, an extra delivery charge may be incurred.

Customers are responsible for ensuring that the delivery address, contact details, access arrangements and delivery instructions provided are accurate and suitable. This includes ensuring that someone authorised is available to accept delivery, that there is safe access for the delivery vehicle, that any access restrictions are disclosed in advance, and that large, heavy, long, palletised or kerbside deliveries can be received safely.
Unless otherwise agreed in writing, large, heavy or palletised deliveries may be made to kerbside only. Drivers may not be able or required to carry goods into a property, upstairs, through narrow access routes, into basements, across uneven ground, through communal areas, or to a specific room. Customers should arrange sufficient labour and equipment to move goods safely from the delivery point.

Where delivery fails due to customer unavailability, incorrect address, inaccessible premises, refusal without valid reason, lack of assistance, unsafe access, parking restrictions, delivery restrictions, or failure to respond to carrier contact, the customer may be responsible for redelivery charges, storage charges, return charges, cancellation charges or other costs incurred.

Shortages, incorrect items, visible damage and delivery discrepancies should be reported immediately and, in any event, within 48 hours of delivery wherever possible. Delayed reporting may make carrier claims more difficult and may affect our ability to provide a remedy, particularly where goods have been moved, stored, opened, fitted, cut, altered or used.

Cancellation Policy

Notification, for instance in person, via email or over the phone, will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Orders for materials that must be cut from a roll or are not standard stock items cannot be cancelled.
Where an order has already been processed, picked, packed, dispatched, collected by a courier, specially ordered, manufactured, cut, or otherwise progressed, cancellation may not be possible or may be subject to reasonable costs incurred by the Company.

For consumers purchasing online or at a distance, cancellation rights may apply under the Consumer Contracts Regulations 2013. Where those rights apply, consumers generally have 14 days from receipt of the goods to notify cancellation and a further 14 days to return eligible goods. However, cancellation rights do not apply to goods made to the customer’s specification, personalised goods, cut-to-size goods, bespoke goods, goods ordered specifically for the customer, or goods which by reason of their nature cannot be returned or are liable to deteriorate, where the law permits such exclusions.

For clarity, cut-to-order items, including sheet vinyl, carpet, matting and linoleum cut from a roll, are treated as goods made to customer specification and cannot be cancelled once the cut has been made. Special-order and non-stock items may also be excluded from cancellation once ordered from the manufacturer or supplier.

Business customers do not have consumer cancellation rights unless expressly agreed by Floormart in writing. Any business order cancellation is at the discretion of the Company and may be subject to supplier charges, restocking charges, administration charges, carriage charges or other costs incurred.

Returns Policy

Returns of items that you do not require must be returned by yourself to us and in perfect resaleable condition; all returns are subject to checks before a return can be authorised.

You will need to contact us first to obtain authorisation to return an item and to obtain a returns number (RAN). Any returns made to us without this authorisation will be booked into a holding bay until said authorisation is requested; the cost of return in this case is your responsibility.

Returned goods must be unused, unopened where applicable, complete, undamaged, in original packaging where reasonably possible, with all accessories, instructions, parts, labels and documentation included, and in a condition suitable for resale as new. Goods that are damaged in return transit, inadequately packaged, used, fitted, altered, marked, contaminated, missing parts, outside shelf life, opened where sealing is relevant, or otherwise not resaleable may be rejected or subject to a deduction.

Outside of the products below, which incur special circumstances, the normal window of return is within
30 days. The products subcategorised below are either special orders or have unique return requirements that fall outside of the standard 30-day return window.

The typical refund processing time is 5 working days, although this can vary depending on certain circumstances.

The 30-day return window is a goodwill policy for eligible items and does not apply to excluded items, special-order items, cut items, consumables, used tools, non-resaleable goods or other products specifically identified in these Terms; consumer statutory rights in relation to faulty goods are unaffected.

Customers must package returns appropriately and use a suitable tracked and insured delivery method. The customer remains responsible for the goods until they are received by Floormart; we are not responsible for return items lost or damaged in transit where the return is arranged by the customer.

Special Orders & Non Stock Items

All flooring products that are cut from rolls or ordered in specifically are excluded from our normal returns policy. Due to the flooring being ordered in specifically and/or being cut to size for the order, we cannot accept returns on these items.

Returns on tiles can sometimes be made dependent on the manufacturer’s returns policy; however, they will often incur a restocking charge. If you are unsure, please check with us to confirm which items are special orders/non-stock items.

Special-order and non-stock items include any products not normally held as standard stock by Floormart, products ordered from a manufacturer or supplier specifically to fulfil a customer order, products subject to manufacturer minimum order quantities, products supplied in a particular colour, size, finish, batch, pack quantity or specification, and any goods that cannot readily be resold by Floormart as standard stock.

Where a manufacturer or supplier agrees to accept a return, the return may be subject to manufacturer approval, restocking charges, carriage charges, inspection, minimum return quantities, time limits, unopened packaging requirements or other conditions. Floormart reserves the right to pass on any such charges or refuse the return where the manufacturer or supplier will not accept it.

Returns on Tools

Returns on power tools cannot be made after use. If you wish to return a power tool, it must be in its original packaging and unused. Once used, Floormart will no longer accept a return on the item.

Returns on hand tools can be returned provided they are in a resaleable condition. Any returns of hand tools are the responsibility of the customer to return to Floormart. Once returned, they will be inspected to check for any wear/damages; provided the condition is acceptable, a refund will be provided accordingly.

Power tools, electrical tools, mechanical tools and similar items must be returned unused, complete, undamaged, in original packaging and with all accessories, manuals, warranty documentation and components included. Tools showing signs of use, wear, damage, contamination, missing components, registration, misuse or alteration may be rejected unless faulty.

This does not affect any statutory rights in relation to faulty goods. Where a tool is alleged to be faulty, we may inspect it, test it, refer it to the manufacturer, request evidence of the fault, or require the item to be returned before determining the appropriate remedy. Faults caused by misuse, wear and tear, incorrect use, lack of maintenance, damage, unauthorised repair, use outside manufacturer guidance or accidental damage may not be covered.

Returns on Perishable Items

Perishable goods include adhesives, levelling compounds, DPMs, cleaners, silicones and sealants.

We cannot accept returns on any perishable goods listed above, as we cannot guarantee the quality of the perishable products once they have been shipped and returned. Perishable products may be sensitive to temperature, moisture, storage conditions, shelf life, contamination, seal integrity or handling. Once dispatched, we cannot verify that such products have been stored correctly or remain suitable for resale or use. For this reason, returns of consumable goods are excluded unless the item is faulty, incorrectly supplied, or return is otherwise required by law.

Customers should check product type, coverage, colour, quantity, compatibility, expiry date, storage requirements and manufacturer instructions before ordering perishable products.

Returns on Cuts

Cut-to-order items include sheet vinyl, carpet, matting and linoleum.

Orders for the above are cut to size off a roll specially to fulfil orders. Because of this, once a cut has been made, we cannot accept a return on the cut.

Customers are responsible for ensuring that measurements, quantities, roll dimensions, allowances, pattern direction, wastage, fitting requirements, site conditions and product suitability are correct before placing an order for cut materials. Once a cut has been made from a roll, the product is specific to the customer’s order and may not be capable of resale.

Where multiple cuts, rolls or batches are ordered, customers should check batch, shade, roll direction, colour, design and suitability before fitting; we cannot guarantee that separate orders, later orders, replacement cuts or additional quantities will match previous batches, shades, dye lots or rolls. Customers should order sufficient material for the full project at the outset.

Product Inspection, Fitting & Use

All goods must be inspected before fitting, installation, cutting, trimming, adhesion, welding, use, mixing, application or alteration. This includes checking that the product is correct, complete, undamaged, the correct colour, the correct batch where relevant, the correct quantity, the correct size, the correct product type and suitable for the intended use.

Floorcoverings and flooring materials must not be installed where there is visible damage, incorrect supply, shade difference, batch issue, manufacturing concern, delivery damage, quantity shortage, wrong product, or any other apparent problem. If such goods are installed, cut, adhered, welded, trimmed, used or otherwise incorporated into works, Floormart may treat the goods as accepted, subject always to statutory rights that cannot lawfully be excluded.

Customers and installers must follow all manufacturer instructions, technical data sheets, acclimatisation requirements, storage requirements, subfloor preparation requirements, moisture testing requirements, adhesive recommendations, temperature requirements, humidity requirements, cleaning instructions and maintenance guidance. Floormart accepts no responsibility for issues caused by incorrect installation, unsuitable subfloors, moisture, contamination, poor preparation, incorrect adhesive, incorrect tools, failure to acclimatise, environmental conditions, underfloor heating issues, misuse, lack of maintenance or failure to follow manufacturer guidance.

Where goods are purchased for installation by a third party, it remains the customer’s responsibility to ensure that the installer checks the goods before installation and complies with all applicable manufacturer and industry requirements. Claims for fitting costs, uplift costs, replacement labour, project delays or consequential losses may be limited or excluded in accordance with these Terms and applicable law.

Final Agreement Statement

These Terms and Conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking, order, purchase, quotation, account application, delivery, return, price match request or Agreement indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein.

Your statutory Consumer Rights are unaffected.

Where any part of these Terms conflicts with mandatory consumer protection legislation, the mandatory consumer protection legislation will prevail. Where you are unsure whether a product can be cancelled, returned, fitted, used or relied upon for a specific purpose, you should contact Floormart before placing the order, opening the product, arranging installation or proceeding with works.