The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Delivery Information

Delivery Information 

For any delivery queries, please email sales@floormart.co.uk or call 0116 204 2515

How are deliveries made?

For small sized orders DHL will deliver your parcel. This will include items like tools, cleaners, adhesives, and other accessories.

Once dispatched, delivery updates and a tracking number will be sent by DHL via text or email to the contact details you have provided on your order.

To track your DHL parcel, use the tracking code sent to you on the DHL Track & Trace service

For large orders (long/heavy items) delivery is made by a variety of couriers depending on the items being sent and your location. Tracking is not provided directly, however, if required, please contact us and a member of staff will be able to assist.

On large orders, artic lorries are often used to make delivery. A commercial address may be required to ensure access is possible. Please ensure someone is at the delivery address to receive delivery. If delivery is missed it will have to be rescheduled for another day and an extra delivery charge may be incurred.

On the day of delivery, we cannot provide a specific delivery time but may be able to provide you with an estimated time window.

Can I collect my order?

Yes. All orders can be collected at our warehouse in Leicester.

To arrange a collection, please call or email to place your order.

Some products will need to be ordered in ready for collection. A member of staff will be in contact to inform you when collection can be made.

Once the goods have arrived at our depot A member of staff will phone to inform you that your order is ready for collection.

When collecting, we will require your email confirmation sent to the email address you have provided on your order.

How much will delivery cost?

Delivery is automatically calculated at the checkout, based on the weight and size of the products and location of the delivery.

To calculate shipping click on the Basket at the top right of the page, fill in your delivery details and click "estimate shipping".

Free Shipping

Free shipping applies to orders over £500 excluding VAT.

NOTE: Exemptions apply to selected geographical locations and may apply on orders for floorcoverings with a 4m plus width or excessively heavy orders. Delivery outside of mainland UK may also be exempt for free delivery.

Post codes that are exempt from free shipping are: AB31 to AB38, AB40 to AB56, BT, HS, IM, IV1 to IV28, IV30 to IV32, IV36 to IV49, IV51 to IV56, IV63, KA27 & KA28, KW1 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78, PH4 to PH44, PH49 to PH50, All Channel Islands.

If an order falls into one of these exemptions and free delivery can no longer be provided a member of staff will be in contact to take a separate payment for delivery.

Do you deliver outside of the UK?

We do not generally deliver outside of the UK. If required, please email sales@floormart.co.uk and a member of staff will be in contact.

When can I expect my order to be delivered?

Deliveries are made from Monday to Friday. We aim to deliver most orders within 2-3 working days.

If you require delivery to be made later, or on a specific day please detail this in the notes box when checking out.

Some items may take longer to deliver. In this event a member of staff will be in contact to inform you of a new estimated delivery date.

We advise that customers wait for delivery of goods to be made before arranging work to be undertaken. All delivery dates are estimated and cannot be guaranteed.

Do you deliver on Bank Holidays?

No. We are closed on all Bank Holidays and over the Christmas period. At these times we will attempt to complete all deliveries beforehand. If you have an ongoing order during these times delivery may be delayed until we reopen.

Failed deliveries & delivery issues

For any delivery related issues please email sales@floormart.co.uk with your order number and details of the problem. A member of staff will contact you as soon as possible to resolve the problem.

For small orders being delivered via DHL please follow instructions given by DHL on their delivery updates.

If delivery is missed on large orders where a signature is required delivery will be made the next working day or a member of staff will be in contact to reschedule delivery. In this event an extra delivery charge may be incurred.

Please ensure that all goods are inspected when they arrive and you report any missing or damaged items to sales@floormart.co.uk as soon as possible.

Flooring Maintenance Guide: What’s Required for Different Flooring Types

31st Mar 2025  Teri-Ann Fisher

Flooring Maintenance Guide: What’s Required for Different Flooring Types

Flooring Maintenance Guide: What’s Required for Different Flooring Types Proper maintenance is essential for extending the lifespan of your flooring, and ensuring the aesthetic quality is maintained. Each flooring type has its own unique requir

Read More
Why Choosing the Right Flooring Supplier Can Boost Your Business

27th Mar 2025  Teri-Ann Fisher

Why Choosing the Right Flooring Supplier Can Boost Your Business

When it comes to flooring, the quality of the material is only part of the equation. Equally important is the supplier you choose to work with. The right flooring supplier can be a game-changer for your business, offering not just top-quality product

Read More
How to Choose the Right Flooring for Different Rooms

25th Mar 2025  Teri-Ann Fisher

How to Choose the Right Flooring for Different Rooms

Selecting the perfect flooring for each room is essential for ensuring both functionality and aesthetic appeal. Whether you’re updating your home, or outfitting a commercial space, choosing the right flooring can impact the room's durability, c

Read More
How Durable are Luxury Vinyl Tiles (LVTs)?

20th Mar 2025  Teri-Ann Fisher

How Durable are Luxury Vinyl Tiles (LVTs)?

When it comes to flooring options for your home, durability is one of the most important factors to consider. After all, you want your investment to last for years while maintaining its beauty and functionality. Among the many choices available, Luxu

Read More
The Best Flooring Choices for Allergy Sufferers

17th Mar 2025  Teri-Ann Fisher

The Best Flooring Choices for Allergy Sufferers

For those who suffer from allergies, choosing the right flooring is crucial. Dust mites, pet dander, pollen, and mould spores can accumulate in certain materials, exacerbating symptoms like sneezing, coughing, and itchy eyes. While hardwood and tile

Read More
Laminate vs Vinyl Flooring: What’s the Difference and Why Vinyl is the Better Choice

13th Mar 2025  Teri-Ann Fisher

Laminate vs Vinyl Flooring: What’s the Difference and Why Vinyl is the Better Choice

When choosing new flooring for your home or business, you’ll likely come across laminate and vinyl as two popular options. Both offer durable and stylish finishes, but they differ significantly in terms of composition, performance, and suitabil

Read More
Vinyl Flooring: A Superior Choice to Wood

5th Mar 2025  Teri-Ann Fisher

Vinyl Flooring: A Superior Choice to Wood

For businesses in the construction, interior design, and property development sectors, selecting the right materials is key to balancing aesthetics, durability, and cost-effectiveness. While real wood has long been associated with premium design, vin

Read More
What Flooring Adhesive Do I Need?

3rd Mar 2025  Teri-Ann Fisher

What Flooring Adhesive Do I Need?

In the realm of flooring, adhesives play a crucial role, ensuring that each tile and plank stays firmly in place. Selecting the appropriate adhesive for your specific flooring type is essential for a durable and lasting installation. Below, we explor

Read More
The Benefits of Carpet Tiles for Modern Spaces

28th Feb 2025  Teri-Ann Fisher

The Benefits of Carpet Tiles for Modern Spaces

Carpet tiles are a practical, durable, and stylish flooring solution for both commercial and residential spaces. Their modular design makes them easy to install, maintain, and replace, making them a popular choice for businesses, offices, retail spac

Read More
What are Heckmondwike Carpet Tiles? And are they the right choice for me?

26th Feb 2025  Teri-Ann Fisher

What are Heckmondwike Carpet Tiles? And are they the right choice for me?

Heckmondwike offers one of the largest ranges of fibre bonded carpets and carpet times for over 50 years. Their expertise in carpentry means they are able to offer a diverse and unique range of carpet tiles, ensuring they have a design for everyone,

Read More
What Is Linoleum Flooring: An In-Depth Guide

24th Feb 2025  Teri-Ann Fisher

What Is Linoleum Flooring: An In-Depth Guide

Here at Floormart, we offer a wide range of linoleum flooring options, both in sheet and tile form. But what is linoleum? Having been around for over 150 years, linoleum is a popular floor covering made from materials such as linoxyn (linseed oil), n

Read More
ProKnee Knee Pads: The Ultimate Protection for Hardworking Knees

20th Feb 2025  Teri-Ann Fisher

ProKnee Knee Pads: The Ultimate Protection for Hardworking Knees

If your job or hobby requires spending hours on your knees, you know the toll it can take on your body. Whether you’re a flooring installer, a carpenter, a tiler, or even an avid gardener, prolonged kneeling can lead to discomfort, chronic pain

Read More
Top Flooring Trends in the UK for 2025

17th Feb 2025  Teri-Ann Fisher

Top Flooring Trends in the UK for 2025

As we step into 2025, flooring trends in the UK continue to reflect a mix of timeless elegance and bold innovation. Whether you're renovating a commercial space or updating a home interior, staying on top of the latest flooring styles can make all th

Read More
Flooring Adhesives: Spotlight on F Ball

11th Feb 2025  Teri-Ann Fisher

Flooring Adhesives: Spotlight on F Ball

When it comes to flooring installation, the choice of adhesive is just as important as the flooring material itself. A high-quality adhesive ensures durability, stability, and a professional finish, making it a crucial element in any flooring project

Read More
Vinyl Flooring vs. Carpet Tiles: Helping You Decide

4th Feb 2025  Teri-Ann Fisher

Vinyl Flooring vs. Carpet Tiles: Helping You Decide

Choosing the right flooring is a crucial part of designing or renovating a space. Two popular options, vinyl flooring and carpet tiles, each come with unique advantages and disadvantages. Understanding these can help you make an informed decision tha

Read More
Mapei Q&A

14th Nov 2024  Caitlin Davis

Mapei Q&A

Mapei was founded in 1937, and established in 1989. After moving to the west midlands in 2004, Mapei claimed its leading position in the flooring industry. With a huge variety of products such as adhesives, primers, screeds and much more, Mapei

Read More
What are Forbo Allura Luxury Vinyl Tiles and how are they installed?

7th Aug 2024  Caitlin Davis

What are Forbo Allura Luxury Vinyl Tiles and how are they installed?

Forbo Allura is Forbo’s luxury vinyl tile collection. With four ranges that makeup this collection, there is an LVT flooring option to suit every environment. The Forbo Allura collection is incredibly hard wearing and can withstand heavy foot traffic

Read More
What Is The Best Flooring For Laboratories And Medical Settings?

13th Jun 2024  Caitlin Davis

What Is The Best Flooring For Laboratories And Medical Settings?

Flooring that is for use in Laboratories and medical settings should fulfill several requirements. Here at Floormart, we stock and supply everything needed for a successful laboratory or hospital flooring project. These specific settings need to be s

Read More
What Is The Best Commercial Non Slip Vinyl Flooring?

22nd May 2024  Caitlin Davis

What Is The Best Commercial Non Slip Vinyl Flooring?

Non Slip Flooring is very important in many commercial and industrial premises to ensure safety guidelines are adhered to. Non slip flooring protects both staff and customers against the risks of trips, slips and accidents. As well as being designed

Read More
How Long do Carpet Tiles Last?

8th May 2024  Caitlin Davis

How Long do Carpet Tiles Last?

Here at Floormart, we stock and supply a wide range of carpet tiles available to buy online. Carpet Tiles are an incredibly popular product with domestic and commercial customers. A common question we receive is ‘how long do carpet tiles last?’ This

Read More

Our Partners

cpa
fita
floortrain gb
floor training
proknee
recofloor