Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 2018 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

§ excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
§ excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Cash All major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 4374431, registered office 26 Fosse Road Central.Leicester.LE3 5PR.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our productsyou consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company. to contact us by phone call 0116 204 2515

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

Price Match Service

At Floormart, we are committed to offering our customers the best value for their flooring purchases. Our Price Match Service ensures that if you find an identical product at a lower price from a qualifying competitor, we will match or beat that price, subject to the following terms and conditions:

1. Eligibility for Price Matching

To qualify for a price match, the following conditions must be met:

The competing price must be from a reputable UK-based retailer that has an active online website. Auction sites and marketplaces (such as eBay, Amazon, or third-party resellers) are not eligible.
The product must be identical in brand, model, specification, and/or pack size.
The product must be in stock and available for immediate purchase from the competitor at the time of the price match request.
The product must be listed on our website as available for price match. If a route to the price match form is not available on a product, then it is not eligible to be price matched.

2. How to Request a Price Match

Customers can request a price match by getting in touch with us via phone or email and providing us with the relevant details for us to properly assess the request. All relevant details are as follows:

Personal Details
- First & Last Name
- Phone Number
- Email Address
- Product Details
  - Product Title
  - Link to Product on Competitor Website
  - Link to Product on Our Website
  - Quantity Required

3. Exclusions

Our Price Match Promise does not apply to:

Clearance, liquidation, closeout sales or any items that cause us to sell at a loss.
Auction sites and marketplaces, such as eBay, Amazon, or third-party resellers.
Prices based on promotions such as “buy one get one free,” bundle discounts, or membership-exclusive deals.
Prices that include additional services such as installation or delivery that differ from our standard pricing structure.
Errors in competitor pricing due to misprints or obvious mistakes.

Delivery Conditions

Once a parcel has left our warehouse, it becomes the responsibility of the carrier used to ship that order, in case of any issues with delivery we will of course do our utmost to ensure the delivery happens as scheduled, you must understand that in the case of delivery failure or delivery issues, we are not responsible for this, however we will arrange replacements etc, but we will not tolerate any threats or threatening behaviour or bad language towards our staff or the company. In which case we will end communications with you. Any damages must be marked on the couriers delivery notes, and must be reported to us upon delivery.

Please be advised. After using or fitting your floorcoverings you are no longer covered under the 2015 consumer rights act and Floormart Ltd will no longer be able to assist with any replacements or compensation for damages after this has been done. Because of this we insist deliveries are checked right away and before fitting so we can amend any issues.

Any refused or missed deliveries that will require a second delivery attempt will require a payment for a redelivery. This cost is subject to the carrier and size of the order.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses. Orders for materials that have to be cut from a roll or are not standard stock items cannot be cancelled.

Returns Policy

Returns of items that you do not require must be returned by yourself to us and in perfect re saleable condition, all returns are subject to checks before a return can be authorised, you will need to contact us first to obtain authorisation to return an item and to obtain a returns number. Any returns made to us without this authorisation will be booked into a holding bay until said authorisation is requested. The cost of return in this case is your responsibility.

Special orders and Non Stock items

All flooring products that are cut from rolls or ordered in specifically are excluded from our normal returns policy; due to the flooring being ordered in specifically and/or being cut to size for the order we cannot accept returns on these items. Returns on tiles can sometimes be made dependent on the manufacturers returns policy, however will often incur a restocking charge. If you are unsure, please check with us to confirm which items are special orders/non stock items.

Returns on Tools

Returns on power tools cannot be made after use. If you wish to return a power tool it must be in its original packaging and unused. Once used, Floormart will no longer accept a return on the item.

Returns on hand tools can be returned provided they are in a resaleable condition. Any returns of hand tools are the responsibility of the customer to return back to Floormart. Once returned, they will be inspected to check for any wear/damages. Provided the condition is acceptable a refund will be provided accordingly.

Returns on consumable items

Consumable goods include adhesives, screeding compounds, DPM’s, cleaners, silicones and sealants.

We cannot accept returns on any consumable goods listed above. This is as we cannot guarantee the quality of the consumable products once they have been shipped and returned.

Returns on Cuts

Cut to order items include sheet vinyl, carpet, matting and linoleum.

Order for the above are cut to size off a roll specially to fulfil orders. Because of this, once a cut has been made, we cannot accept a return on the cut.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.